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I came across a wet surface while visiting a bathroom in Del Taco. I wish someone would have told me, “Excuse me sir, the floor is wet,” before I slipped and fell on the hard plastic linoleum surface.

Many times, I have walked on a wet and slippery surface where no sign was placed or no one had communicated to me that the floor may be wet and potentially dangerous. A simple phrase that can break this pattern is “Wet floor.”

Here is a list I have compiled of important hospitality phrases for LEP team members.

10 Important phrases you can teach LEPs  in order to improve customer and employee safety:

1. Wet floor
2. Be careful
3. Look out
4. Watch out
5. It’s hot
6. It’s sharp
7. Watch your head
8. Call 911
9. Is there a doctor
10. I feel sick. I need to go home.

Before you do these activities, you may need to have someone translate the word or phrase that you are focusing on. We recommend that you focus on one phrase per week.

Ideas for training employees to use safety phrases:

• Make it a daily chant at huddles or group meetings
• Play a game of charades
• Create bingo cards
• Put the “phrase of the day” on the wall or above a wall calendar where everyone can see it.
• Have employees model a scenario using these words
• Use small multiple choice quizzes
• Have employees draw comics of scenarios
• Create worksheets with easy activities like word searches and crossword puzzles
• Contract a professional ESL instructor and ask them to provide content with this list of words

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