This Story was provided by a customer who reported to www.tripadvisor.com
“ Amusing anecdote about housekeeping ”
I came across an amusing story about a maid on a thread, and so I though I would share one of my own. This came from one of my TR’s in May 2006 when we stayed at Mandalay Bay.
After getting ready to head out, I went in search of our maid. The do not disturb sign sits on our door in the morning while we are at the pool, but I wanted to make sure our room was cleaned in the afternoon.
We had met the maid the day before, said hello, and realized she didn’t speak any English. I now found her cleaning the suite at the end of the hall.
Our ensuing conversation could be a skit on Saturday Night Live.
“Can you please clean room 28211 before 3 o’clock?” in English.
Quizzical look in return.
“Room 28211?” Repeating the number didn’t help. At least I am smart enough to know speaking louder doesn’t help either.
“28211” this time in Spanish. Growing up in SF I learned how to count & make change in ½ a dozen languages.
This time I get a smile.
Now I pick up her room list and point to our room number.
She smiles.
I hand her $5 and say “Before 3 o’clock”.
She smiles and says “Yes, next”.
I’m sure she is a very nice lady and she does her job well. But if you ever leave a note for the maid requesting something special, and you think you were just ignored, this is probably the reason why.
Maybe others have any amusing anecdote to share.
Housekeepers can provide better customer service with ESL. www.englishsolutions.biz
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